Home · Help & Information · Exchange/Return Policy
Exchange/Return Policy
Please contact our Customer Service at (800)432-7571 within 10 days of receiving your items for Return Authorization*. Kristen Bed and Bath reserves the right to decide whether we will issue return authorization or not depending on the item(s) ordered. Items that are MADE TO ORDER (such as Pillow Factory - Pillows) are in most cases not returnable. Kristen Bed and Bath may request a sample of the item be mailed back for review BEFORE we will issue a return authorization number. We also reserve the right to charge a re-stocking fee on returns at our discretion.
For sanitary reasons pillow cases, mattress covers, sheets, blankets, bedspreads and hygiene kit items are NON-RETURNABLE and NON-REFUNDABLE and NOT ABLE TO BE EXCHANGED.
*To be accepted for return, items must be in their original purchase condition and contained within the original product packaging. They may not be laundered, soiled, altered, damaged, labeled or personalized. Returns that do not meet these requirements will be sent back and no refund will be issued. Return shipping costs will be at the customer's expense unless otherwise authorized.
For sanitary reasons pillow cases, mattress covers, sheets, blankets, bedspreads and hygiene kit items are NON-RETURNABLE and NON-REFUNDABLE and NOT ABLE TO BE EXCHANGED.
*To be accepted for return, items must be in their original purchase condition and contained within the original product packaging. They may not be laundered, soiled, altered, damaged, labeled or personalized. Returns that do not meet these requirements will be sent back and no refund will be issued. Return shipping costs will be at the customer's expense unless otherwise authorized.
